Support
App support for UnBurn.
Stuck, curious, or have an idea? Write to us about the app, your account, feedback, or privacy and data requests. A person reads every message.
What to contact us about
- Problems opening the app or keeping your check-ins in sync.
- Account sign-in, verification, password reset, or guest-to-account questions.
- General feedback and feature enhancement requests.
- Privacy, access, correction, or erasure requests where applicable.
Does UnBurn require an account?
No. UnBurn works without an account. Add one only if you want your check-ins available across devices.
What does the app track?
The daily check-in uses six metrics: Emotional Exhaustion, Physical Fatigue, Cognitive Function, Sleep Quality, Motivation Level, and Social Engagement.
Is UnBurn medical advice or an emergency service?
No. UnBurn is a tracking and awareness tool. It is not a medical diagnostic device, and it does not replace professional medical advice, diagnosis, or treatment.
How do I delete my account and data?
In the app, open Account and choose Delete Account. This permanently deletes your account and every saved check-in, on all devices. Without an account, check-ins are tied to an anonymous identifier we can't link to you; see the privacy policy for details.
I didn't get a verification or password reset email.
Codes come from no-reply@unburn.au within a minute or two. Check your spam or promotions folder, then use Resend in the app. Codes expire, so request a new one if it's been a while. Still nothing? Write to support@unburn.au.
Where do privacy and data requests go?
Email support@unburn.au with "Privacy request" in the subject. The privacy policy explains what we store and how requests are handled.
Getting UnBurn
UnBurn is coming soon to the App Store for iPhone, running iOS 16.4 or later. You can start without an account.